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Privacy Policy

 

 

 

 

 

 


This Privacy Policy applies solely to information collected through this website and does not replace the HIPAA Notice of Privacy Practices provided to clients receiving counseling services.

1. Information We Collect
We may collect personal information in the following ways:

A. Information You Voluntarily Provide
When you submit a contact form, request a consultation, join a waitlist, or communicate with us through this website, you may provide: Name, Email address, Phone number, General message content, and any additional information you choose to include. 

B. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including: IP address, Browser type and version, Device information, Pages viewed and time spent on the site, Referring website or search terms

This information is used for website functionality, analytics, and security purposes.

2. How We Use Your Information
We may use the information collected through this website to:
                   - Respond to inquiries and consultation requests
                   - Communicate with you regarding services or scheduling
                   - Improve website performance, functionality, and user experience
                   - Monitor website usage and security
                   - Comply with legal, ethical, or regulatory obligations

We do not sell, rent, or disclose your personal information to third parties for marketing purposes.

3. Data Storage and Security
We take reasonable administrative, technical, and physical measures to safeguard the information collected through this website. However, no method of transmission over the internet is completely secure.

Please note:Website contact forms and standard email are not HIPAA‑secure. Clients receiving counseling services will communicate through HIPAA‑compliant platforms provided by the practice (e.g., Alma or other secure systems).

4. Third‑Party Services
Our website may use third‑party services for hosting, analytics, form submissions, scheduling, or other operational functions. These providers may collect or process data as necessary to perform their services. Examples may include: Wix (website hosting and analytics), Google Analytics,  and scheduling or form‑processing tools. 

Each third‑party service maintains its own privacy practices, and we encourage you to review their policies.

5. Cookies and Tracking Technologies
Our website may use cookies, web beacons, or similar technologies to: Enhance site performance, Analyze traffic patterns, and improve user experience. 

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Disabling cookies may affect certain website features.

6. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
                  - Request access to the personal information we hold about you
                  - Request corrections or updates to your information
                  - Request deletion of your information
                  - Withdraw consent for certain types of data processing
                  - Opt out of certain analytics or tracking technologies

To exercise these rights, please contact us using the information on our contact page.

7. External Links
This website may contain links to external websites. We are not responsible for the privacy practices, content, or security of those third‑party sites. We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children through this site.

9. SMS Text Messaging Consent
We may offer SMS text messaging as an optional method of non‑clinical communication for scheduling, appointment reminders, or administrative updates. SMS messaging is not used for therapeutic communication, crisis support, or the exchange of protected health information. Clients must explicitly opt in to SMS messaging by completing and signing a separate SMS Texting Consent Form before any text communication occurs. By opting in, you acknowledge and understand that:

                  - SMS messages are not encrypted and may not be fully secure

                  - Texting should not be used to share sensitive or clinical information

                  - Texting is limited to administrative purposes only

                  - You may withdraw your consent to SMS messaging at any time

10. Changes to This Privacy Policy

We may update or revise this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Last Updated: 04/30/2026

Oak & Ivy Counseling PLLC is committed to protecting your privacy and handling your personal information with care. This Privacy Policy describes the types of information we collect through this website, how that information is used and stored, and the rights you have regarding your data. By using this website, you consent to the practices described in this policy.

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